Frequently Asked Questions
What are my email settings?
1. File Tab
2. Account Settings
3. Double click your email name
INCOMING – mail.websitename.com.au
OUTGOING – mail.websitename.com.au
Username – your email address
Password – SMS me if unknown
4. Next>> (don’t worry if it doesn’t work at this point)
5. Click More Settings Button
6. General Tab – enter your email address
7. Outgoing Server tab as screenshot below
Tick My outgoing server (SMTP) requires authentication
8. Advanced Tab as screenshot below.
Incoming server – 110
Outgoing server – 26
9. Then click OK
10. Then click Test Account Settings
INCOMING – mail.websitename.com.au port 110
OUTGOING – mail.websitename.com.au port 587
Select My Outgoing server (SMTP) requires authentication
How much does a banner cost?
Banners are now free with your WordPress website.
How do I pay for my website or banner designs?
We prefer direct bank deposit or money order. For projects with a quote over AUD$600, payment of 50% is required before beginning work, with the remaining 50% due upon completion of the project. None payment of an account will mean the removal of your website from the web.
How many changes can I make to my website or banner?
Websites – You are entitled to two hours of free revisions (text or images) as you need within the first year. This free time is to encourage you to get into the habit of keeping your website up-to-date and to make sure you are totally happy with your website. Should the requested changes go beyond 2 hours an additional $40 fee will apply. We will discuss this with you at the time of the requested changes. The additional fee will be added only with the client’s approval. If you request something that takes only a few minutes the updates will be made free of charge.
Banners – You are entitled to make as many changes as you need for free provided the changes keep the labour within a time frame of 2 hours. Should the requested changes go beyond 2 hours an additional $40 fee will apply. We will discuss this with you at the time of the requested changes. The additional fee will be added only with the client’s approval. If you request something that takes only a few minutes the updates will be made free of charge.
When can I see a sample of my website design?
Website design time will vary according to the size and complexity of the design. A static 3-5 page website may be ready for review within 2 days. For larger more complex designs we will give you an estimated time frame after a detailed discussion of your requirements. When the website first draft is ready we will email you a proofing website address so you can view the website and send us changes if necessary. When the web design is complete we will provide you with the html files on CD and/or launch them live to the web where possible. Usually we will ask you to register your preferred website domain name before the web design process is complete. (If you would prefer we can even register your domain name for you. A registration fee will apply depending on the registration service used.)
What tips can you give me for designing my banner?
Below are some general guidelines when designing a banner:
Sketch out a story board of what you want your banner to show, from beginning to end.
Think of words and pictures that would naturally interest your audience and quickly catch their attention.
Try not to make your banner look like an advertisement. Instead make it look informative and practical.
Determine where you banner is to be featured. You will want the banner to look like it is a part of the website it is featured on and blend well.
Don’t overdo it! You want your banner to be eye-catching, not an eyesore. The more stuff you put in there, the longer the download time and the less likely visitors will admire your message or click through to your site.